| | 8 DECEMBER 2025HIGHERReviewIN MY VIEWHOW SOFT SKILLS AND CULTURE FIT ARE REDEFINING MODERN HIRINGWhat factors help you decide between multiple equally qualified candidates?When faced with multiple equally qualified candidates, we look at them holistically. Our process is rooted in "competency-based hiring", involving diverse interview panels to gain multiple perspectives. We look for more than just technical skills - we seek individuals with the right attitude, behavior, and a growth mindset. For us, it's about hiring for a future, not just a role. We want people who see their career as a journey, with the potential to grow and evolve within our organization. It's about identifying those who can bring fresh energy, influence, and leadership, even before they formally step into those roles. For us candidates to fit in the culture of organization are key and a potential to grow with us is what we really want.How important are soft skills compared to technical expertise in your hiring process?Success is always a blend of both. Technical skills open the door, but soft skills open the entire house. It's about understanding how a person approaches challenges - are they collaborative, adaptable, digitally literate, and strategic? Do they influence without authority? Do they have a growth mindset and a genuine curiosity to learn? These qualities often determine how well someone will thrive, lead, and inspire others. For us, potential isn't just about what you know today; it's about how you grow, connect, and contribute to our culture. We seek candidates who can genuinely embrace our culture and values of being Bold, Caring, and Responsible. For us, it's not just about "what" they will accomplish, but equally important is "how" they approach their work - because soft skills play a vital role in shaping that mindset and behavior.Do you consider social media presence or online reputation when evaluating candidates?Yes, social media presence and online reputation matter, but not in a superficial way. We don't judge profiles or posts; instead, we look for alignment with our core values during reference and background checks. It is about understanding the person's integrity, purpose, and how they represent themselves. We believe that a person's Ruchi Mago, Head Human Resources, Orange BusinessRuchi Mago, Head Human Resources, Orange Business in an interaction with Higher Education Review shared her views on how important are soft skills compared to technical expertise in the hiring process, how to identify leadership potential during interviews or assessments, steps taken to reduce bias and ensure fair hiring decisions.Ruchi Mago is a dynamic HR leader with more than 20 years of experience across all facets of human resources. From managing various regional and global portfolios, she currently heads the Human Resources and Employee Experience team for Orange Business India and is also the APAC Diversity Lead.
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