Data democracy, online consumer engagement and brand advocacy
Digitisation is changing the paradigms in marketing across sectors. This global phenomenon is introducing new practices in marketing communications and renewing the significance of online media for B2B and B2C businesses. How marketers can adapt to a rapidly evolving arm of marketing in the world of business and what are the challenges and opportunities in the next decade were some key topics discussed at the International Research Conference organised by S.P. Mandali's Prin. L. N. Welingkar Institute of Management Development and Research (WeSchool). The symposium under the theme "Marketing in the Next Decade” revisited the fundamental pillars of marketing in the backdrop of technological advancements. The event was consequent to the three day 6th AIM - AMA Sheth Foundation Doctoral Consortium that invited doctorial students to share their research about ‘’Marketing in a Connected World." Noted academicians from international universities participated in both events. The conference saw marketing leaders discussing the influence of digital technologies in marketing and also the academic scholarly work on this subject.
The inaugural of the conference was attended by the leadership team from WeSchool and AIM (Academy of Indian Marketing) at WeSchool, Bengaluru Campus. The Chief Guest, Mr. Sharad Sharma, Founder, iSPIRIT emphasized on the power of data empowering lives through data democracy and bringing in economic prosperity. He showcased the progress of technology by citing the fact that more people have mobiles phones than wrist watches. He also highlighted that advertising was shrinking in a significant way and that video content would continue to be a non-advertising supported model in the foreseeable future.
Prof. Dr. Jagdish Sheth, Charles H. Kellstadt Professor of Marketing at Emory University said, “Technology enables innovation hence, it is bound to have a profound impact on marketing. In this digital age one cannot maximize profits but organizations need to focus their energies on scaling up and minimizing the cost.”
He rightly pointed out eye opening facts on consumer behavior by stating that demographics
were changing globally with more individuals staying alone on an average for ten years. As a result, influencing the consumption pattern. More individuals are attached to unanimated objects and the virtual world of internet. The world is moving in a direction where people are experiencing stress due to paucity of time than scarcity of money. Basic chores of cooking and baking have become hobbies. Dual income is no more a choice but necessity.
Addressing the dignitaries present at the conference, Prof, Dr. Uday Salunkhe, Group Director, WeSchool said, “We believe in catalyzing knowledge exchange between academia and businesses. The conference provides exposure to evidence-based researches undertaken by academic fraternity that may find a productive utilization in coming up with innovative strategies in marketing practice. We are confident that it will provide professionals an opportunity to get ready for future changes and challenges in marketing domain from both academic and practicing perspectives.”
The Chief Marketing Officer roundtable with Mr. Ragavendra Prabhakar, Strategy Lead on Digital Marketing, BOSCH; Mr. Vikrant Bhargava, Digital Practice Leader, IBM; Mr. Vivekanand Venugopal, MD, Hitachi Vantara; Mr. Indroneel Das, Principal Technology Architect, Flipkart was moderated by Marketing Guru, Prof. Jagdish Sheth, Charles H. Kellstadt Professor of Marketing at Emory University. The discussion underlined how consumerism was driving companies to become digital. The panelists agreed that consumer engagement as key to influencing the dynamic profile of a consumer.
Speaking on the future trends in marketing, Ragavendra Prabhakar, Strategy Lead on Digital Marketing Bosch said, “By 2020, 30% of web browsing sessions will be done without a screen. It is imperative for the IoT to blend with business ethics in this digital world. In the retail sector omnichannel presence and e-commerce penetration will see rapid increase with more physical stores launching apps and adopting IoT in their marketing mix.”
Emphasizing on how marketers can enhance customer experience using digital tools, Vikrant Bhargava, Digital Practice Leader, IBM said, “Three things that companies need to focus are to know your visitors, let them be advocates of the brand and create best in class web experience through data driven knowledge.”
The following session on “Marketing Research in Digital Age’’ saw Mr. N. S. Muthu Kumaran, Executive Director, Hansa Research; Mr. Ashutosh Pujari, Founder, Chief Epic Maker and Mr. Lokesh Sewak, Head of Digital Marketing and Analytics, Loccitane. The session moderated by Prof. Dr. D. N. Murthy, Dean Marketing & Research, WeSchool asserted the significance of data as the new currency and business analytics.
On a concluding note, Dr. Uday Salunkhe, Group Director, WeSchool expressed the need to nurture talent in a super VUCA world. He mentioned how placements in 2025 will be cloud based and open to a wider group of individuals. He stressed on the need to develop skill sets that are changing with changing time.
The valedictory session saw Chief Guest, Beena Patil, Vice President - Human Resources, Indegene Lifesystems, describing the event with an outcome that is practically viable. The event concluded on a positive note with closing remarks from WeSchool and AIM leadership.
