The enterprises that are in the game of anticipating the customer needs and serving them at the right time and right place will survive in the industry. Hence, the business that is in dire need to stay ahead in this competition today are hiring Six Sigma experts as part of the core team.
Developed by Motorola in 1981 as a means to facilitate process improvement, Six Sigma became famous when Jack Welch made it central to his successful business strategy at General Electric in 1995. The set of strategies, techniques and tools encapsulated in it is used in many industrial sectors today. The enterprises are in look out to poach such experts and those skilled professional who possess the ability to effectively manage resources to bring in more value addition to the business.
However the golden question is how it’s going to help business. For instance, one of the multinational companies recently used Six Sigma to implement its unique approach to customer service. The company’s team is, in essence, high-end consultant groups for employee benefits producers and plan administrators. Each partner has in-depth knowledge to answer customer questions immediately or find someone who can—all with the ease of one point-of-entry for the customer. The quality experts designed the teams using Voice of the Customer, a Six Sigma-based quality tool to serve the customer better.
In this issue, we have identified few such institutes who are successful in grooming up such talent that have been continuously meeting the industry expectation. We have identified “Top 10 Six Sigma Training Institutes in India,” that comes as an aid to the business. We believe that these institutes are capable of delivering skilled talent to the industry. Moreover, on the cover we have the impressive story of Sona School of Management who is successful in grooming the students to effectively manage all the resources and infrastructure available to be industry ready.
As the global business space continues to become more complex, there is a greater demand that schools today offer specialized and flexible programs to meet the corporate needs. If we can achieve this, there will be lot more prestigious institutions producing smart talents.
Christo Jacob
Managing Editor
christo@thehighereducationreview.com
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