IIM Mumbai, LTIMindtree Launch AI-Driven Design Program for Execs

India’s Institute of Management, Mumbai (IIM Mumbai) has entered into a Memorandum of Understanding (MoU) with LTIMindree, a global technology consulting and digital solutions company. This partnership intends to establish a one-year Blended Post Graduate Programme for Executives (PGPEx) in AI-led Experience Design.

The program is a decisive development in creating professionals not only proficient in designing customer experience (CX) but equipped with advanced capabilities enabled by Artificial Intelligence.

The PGPEx program will be taught mainly through online sessions with two on-campus residencies lasting one-week each at IIM Mumbai. Each on-campus module incorporates the collaborative, industry-specific experience of the participants, who immediately become peers in the professional development program alongside their interactions with recognized IIM faculty.

The program is designed to respond to the increasing demand for AI-enabled CX. The participants will explore cutting edge customer experience ideas and will develop an eye for strategic management. By understanding experience design paired with AI technology, the learning experience aims to create a unique skill set that combines technology, design, and a strategic perspective.

With this collaboration, LTIMindtree and IIM Mumbai hope to cultivate a new crop of talent that is capable of designing AI-infused customer experiences that keep customers engaged and drive measurable business results. The program is a clear demonstration of each organization's commitment to developing innovation and equitable digital-native leadership talent in an accelerating digital economy.